Refund Policy

At MAKEWAY, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a 14-day return policy from the date your item is delivered.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition as received
• The item must be returned in its original packaging
• Proof of purchase or order confirmation must be provided
• The return request must be submitted within 14 days of delivery

We reserve the right to decline returns that do not meet these conditions.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Please note that original shipping fees are non-refundable, unless:

• The item received is defective
• The incorrect item was sent due to an error on our side

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Non-Returnable Items

We unfortunately cannot accept returns for:

• Items that have been used, damaged, or altered after delivery
• Items returned after the 14-day return period
• Products not returned in their original condition or packaging

How to Request a Return

To request a return, please contact us at [our email address] with:

• Your order number
• The reason for the return
• Photos of the item (if damaged or defective)

Our team will guide you through the return process.